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Customer management system
Dakota Pump, Inc.

About Dakota Pump

Since the 1950’s, Dakota Pump, Inc. (DPI) has provided a wide range of customers with the highest quality pumps, packaged pumping systems, parts and service. As recognized leaders in packaged pump design, performance & innovation, we continue to lead the package pump industry.

Dakota Pump packaged pump stations are handled by several representatives across the US. Our product line has vastly expanded over the years to include package pump systems for both the water and wastewater markets as well as a controls department that develops high quality automation and SCADA systems for various markets. Thus making Dakota Pump Inc. a major supplier not only in the packaged pump market but also in the automated systems technology arena.

Our Solution

Dakota Pump required a base solution to track and manage Customers including contacts, locations, and equipment. In addition to the Customer management tasks, there was a need to build simple Quotes, Contracts, and Service Tickets all used to provide a complete Customer lifecycle and feed the invoicing effort with the required information.

With the solution built by Pixel Pines, Dakota Pump management and technicians can now track interactions with Customers associated specifically with a location and equipment in the field. These interactions are tracked through Notes, Service Tickets, and Work Time Logs which lead to quick generation of Quotes, Contracts, and Ticket Invoice Requests. Ticket Invoice Requests are a pre-invoice report and upon approval, automatically email the back-office accounting staff requesting invoice generation with supporting attachments.

Pixel Pines continues to work with Dakota Pump building upon the foundation of the solution driving for efficiency in workflow and customer data capture.

Technical Details

Back-Office Web Application built with DevExpress eXpress Application Framework (XAF).

Microsoft SQL Server Database.

Web Portal and Database hosted on Microsoft Azure.

Pixel Pines has become an excellent business partner to Dakota Pump Inc. It is obvious Pixel Pines understands the business process from a sale through accounting. The custom software allows our service group to seamlessly turn a service request into a ticketed system, which in turn, produces a detailed explanation of the service provided to our customers.
James A. Sebert, PE